Our Commitment:

Our 15-days No Questions Asked Money Back Policy ensures that you have ample time to confirm your purchase is perfect. If you need to return the product for any reason, we’ll provide a full refund or exchange after retaining Rs – 1000/- towards delivery and processing charges. This fee will be borne by the customer for each product under the 15-Days Money Back Policy.

Exceptions:

The 15-Days Money Back Policy is not applicable in the following instances:

  1. Exchanged Orders: If you have already exchanged your product once under the 15-Days Exchange Policy, a second exchange will be treated as a Lifetime Exchange.
  2. Engraved, Personalized, or Customized Products: These products are not eligible for the 15-Days Money Back Policy.

Conditions for Return:

  • The product must be returned in its original packaging, in a saleable condition, with no scratches, damage, wear, or alterations.
  • All stickers and tags must be intact. Any tampering with the product tag or original packaging will disqualify the return.

Refund Process:

  • After a product is returned under our 15-Days Money Back Policy, a quality check is conducted. Post verification, the refund will be credited to the original payment source or your bank account.
  • For cash on delivery orders, refunds will be processed to your bank account.
  • For prepaid orders, the refund amount will be credited to the original payment source (Credit Card/Debit Card/UPI/Net Banking).

Return Procedure:

  1. Email us at saleinfo@karatkrafter.com within 15 days of delivery to schedule a return pickup.
  2. Ensure the product is accompanied by the original product certificate and the original/copy of the invoice.
  3. Package the jewelry in the original packing material along with the certificate and hand it over to the logistics executive.
  4. Collect an acknowledgment for the item being picked up (pickup receipt on paper, photo of tracking number, or SMS confirmation of pickup).
  5. Once we receive the product, a Quality Check will be conducted to check for any signs of damage or wear and tear. Once cleared, the refund will be processed to your bank account within 10 business days, after retaining delivery charges. Any item that shows signs of wear, alteration, resizing (by a jeweler other than KaratKrafter), or damage will not be accepted for the 15-Day Money Back.

Additional Information:

  • Loss of the original product certificate will result in a deduction of Rs – 1500/-.
  • For products purchased through the EMI system, 1% of the Grand Total Amount at the time of refund of the initial installment will be deducted.

Shipping Returns:

AUC KaratKrafter LLP will schedule a reverse pickup for customers who cannot return their products at any of our stores. The return shipping cost will be borne by the customer, and Rs – 1000/- will be deducted as delivery and processing charges from the refund amount.

Policy Updates:

AUC KaratKrafter LLP reserves the right to modify these policies at any time. It is advisable to review the policies frequently. Changes will take effect immediately upon publishing on the website: www.karatkrafter.com. Any material changes to the policies will be accompanied by a notification on the website.

Customer Helpline:

Need help? Think we could have done something better? We are listening and happy to improve. Reach us at saleinfo@karatkrafter.com or at 9804606938 between 11 am – 7 pm (Monday to Saturday).